Event / Ticket questions

What is the dress code for the event?
The dress code depends on the nature of the event. For a dinner the dress code is usually "smart" - no football shirts, dress perhaps l...
Mon, 24 Oct, 2016 at 8:35 PM
What time does the show start / finish?
We will send an email out to all ticket holders a couple of days before the event with the exact times, however the following is a typical timetable for a...
Mon, 24 Oct, 2016 at 8:38 PM
Can friends with a mixture of tickets watch the show together?
My group has a mixture of Meet and Greet and Standard tickets, will we be able to sit / stand together for the show?   Yes, of course, you will b...
Mon, 24 Oct, 2016 at 8:44 PM
Will there be any food and drink?
For our stage shows food isn't included, the events are held in venues similar to where you might watch a stand-up comedy show, a play or a music con...
Mon, 24 Oct, 2016 at 8:48 PM
Are the shows suitable for children?
There may be age limits for particular events, please see the ticket page for the event for details. Other than that children are welcome, however w...
Mon, 24 Oct, 2016 at 8:53 PM
Can someone else use my ticket if I can't make it?
Yes. Although the tickets will contain the name of the person who ordered them each ticket has a unique reference number which will be checked on the even...
Mon, 24 Oct, 2016 at 8:56 PM
Can I upgrade my Standard ticket to a Meet and Greet ticket?
Subject to availability - yes. If the Meet and Greet tickets are sold out we won't normally be able to do this, however we are sometimes able t...
Mon, 24 Oct, 2016 at 9:01 PM
Where can I download my photo with the players from?
More information on photo downloads or collection can be found in our FAQ here:  Where are my Meet and Greet photos?
Sun, 13 Nov, 2016 at 8:41 PM
Does it matter if the tickets aren't in my name?
It does not matter if the tickets are in somebody else's name, so if you have used your name on tickets that are a present for somebody else please d...
Mon, 5 Dec, 2016 at 11:50 PM
I ordered tickets last month but I've changed my mind, can I have a refund?
In short, no, sorry. We cannot agree to refund requests sent to us more than seven days after a purchase has been made, except where we announce the cance...
Tue, 6 Dec, 2016 at 12:04 AM